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Reactivating service after missed payments

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The community member has had a similar issue in the past where they missed payments and their service was turned off. They have now tried to fix the payment, but are still unable to reactivate their service. The community member has paid the invoice from December but cannot get their service reactivated. They are unsure if they are posting in the right section, but are seeking assistance.

JJules Lefevre

Hey guys, I seem to have had a similar issue as I've had in the past (completely my fault for missing payments and not turning off service). I've tried to fix up payment now and it's still wanting me to action something that I can't see. Invoice from december has been paid but cannot reactivate service. Probably in the wrong section, but I appreciate any assistance! ❤

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